Refund & Return Policy

Most Collectible Sales Are Final

Due to the nature of collectibles, most sales are final. We do not generally accept returns or exchanges for buyer’s remorse, changed minds, duplicate purchases, condition preferences, market price changes, or opened/sealed collectible products.

This helps protect the condition, integrity, and value of the items we sell.

Return Requests

If you have an issue with your order, please contact Punky’s Lair within 7 days of delivery.

Return requests are reviewed on a case-by-case basis and are not guaranteed. If a return is approved, the item must be returned in the same condition it was received.

Unless the return is due to an error by Punky’s Lair, the buyer is responsible for all return shipping costs.

Return shipping costs are not reimbursed unless the return is due to an error by Punky’s Lair.

Original shipping charges are non-refundable unless the issue was caused by an error by Punky’s Lair.

Photo Requirements

Photos are required for all damage, incorrect item, missing item, or order issue claims.

Please include clear photos of the item, the front and back of the item when applicable, any damage or issue being reported, the shipping box or mailer, packing materials, and the shipping label.

Claims submitted without photos or without the original packaging may not be eligible for refund, replacement, or store credit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or significantly different from the listing, please contact us within 3 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item, packaging, shipping box or mailer, packing materials, and shipping label.

Approved damage or order issue claims may be handled with a replacement, store credit, refund, partial refund, or another solution depending on the item and situation.

Because many items are limited, low-stock, or one-of-a-kind, an exact replacement may not always be available.

Carrier Damage

If an item appears to have been damaged during shipping, visual proof is required so we can review the issue and determine next steps.

Please keep all original packaging, shipping materials, and the damaged item until the claim is resolved. The carrier may require packaging photos or inspection as part of the claims process.

Sealed Products

Sealed products must remain sealed to be eligible for any approved return or exchange.

Opened trading card products, blind-box items, mystery items, opened sealed collectibles, and similar products are not eligible for return unless there is a verified issue with the order.

Comics, Cards, and Graded Items

Comic books, trading cards, graded comics, slabbed comics, graded cards, ratio variants, incentive items, signed items, limited-release items, and specialty collectibles may be non-returnable unless they arrive damaged, incorrect, or significantly different from the listing.

Preorder release dates are subject to change by publishers, distributors, or manufacturers. A release date change does not automatically qualify an order for cancellation or return.

Condition of Collectibles

We do our best to describe collectible items accurately, including known condition notes when applicable.

Minor shelf wear, packaging wear, printing variation, manufacturing variation, minor corner wear, or normal handling wear may be present on collectible items and may not qualify as damage.

Approved Returns

If a return is approved, return instructions will be provided by Punky’s Lair.

Items must be packed securely and returned in the same condition they were received.

Unless Punky’s Lair provides a return label, the buyer is responsible for return shipping and must use a trackable shipping method.

Return shipping costs are not reimbursed unless the return is due to an error by Punky’s Lair.

Punky’s Lair is not responsible for return shipments that are lost, delayed, damaged, or delivered without tracking.

Refunds and Store Credit

Approved refunds will be issued to the original payment method when applicable.

Refunds are typically processed within 3–5 business days after an approved return is received and inspected, or after a damage/order issue claim has been approved.

Once a refund is processed, it may take additional time for the refund to appear on your bank, credit card, or payment account statement. Processing times vary by payment provider.

In some cases, approved returns or damage claims may be resolved with store credit instead of a refund.

Original shipping charges are non-refundable unless the issue was caused by an error by Punky’s Lair.

Final Sale Items

Some items may be marked as final sale, local pickup only, clearance, limited release, preorder, or otherwise non-returnable. These items are not eligible for return unless required by law or approved by Punky’s Lair due to an order issue.

Order Issues After Delivery

Please inspect your order as soon as it arrives.

Punky’s Lair is not responsible for damage, loss, theft, or environmental exposure after a package has been marked delivered by the shipping carrier.

Questions

If you have a question about an item before purchasing, please contact Punky’s Lair before placing your order. We are happy to help you make sure the item is the right fit for your collection.