Shipping Policy

Where We Ship

Punky’s Lair currently ships eligible online orders within the United States.

Processing Time

Most orders are packed and shipped within 1–3 business days after payment is received. Processing times may vary during busy periods, holidays, new product drops, conventions, or launch promotions.

If there is a delay with your order, we will do our best to contact you using the email address provided at checkout.

Shipping Rates

Shipping rates are based on the items in your cart and the shipping class assigned to each product.

Products may fall into different shipping groups, including standard items, small toys, sealed trading card products, oversized or bulky items, heavy or special-handling items, and local-pickup-only items.

Shipping costs will be shown during checkout before you place your order.

Free Ground Shipping

Punky’s Lair offers free ground shipping on eligible orders over $99.

Oversized, bulky, heavy, special-handling, and local-pickup-only items are excluded from free shipping.

If your cart contains an excluded item, standard shipping rates will apply even if the order total is over $99.

Oversized, Bulky, and Heavy Items

Some items require extra packaging, larger boxes, or special handling. These items may have higher shipping costs due to size, weight, or carrier requirements.

Examples may include larger boxed collectibles, helmets, props, statues, large toys, heavy items, or items that cannot safely ship in a standard mailer.

Comics and Collectibles

Comics and collectibles are packed with care to help protect them during transit. Whenever possible, comics are shipped using comic mailers or protective packaging appropriate for the order size.

Please note that while we do our best to pack items safely, minor handling or shipping wear can sometimes occur during transit.

Tracking

Once your order ships, tracking information will be sent to the email address used at checkout.

Please allow time for tracking updates to appear after the carrier receives the package.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before placing your order.

Punky’s Lair is not responsible for delays, lost packages, returned shipments, or additional shipping costs caused by incorrect or incomplete addresses entered at checkout.

If an order is returned due to an incorrect address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Delayed Packages

Once a package has been handed off to the carrier, delivery timing is controlled by the carrier. Punky’s Lair is not responsible for carrier delays, weather delays, or other delivery issues outside our control.

If your package appears lost or significantly delayed, please contact us and we will do our best to help review the tracking information and next steps.

Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery.

Please include your order number, a description of the issue, and clear photos of the damaged item, packaging, and shipping box.

Damage claims are reviewed on a case-by-case basis.

Local Pickup

Local pickup may be available by appointment for eligible orders. Since Punky’s Lair does not yet have a physical retail location, pickup is not available for walk-in visits.

If local pickup is offered during checkout, we will contact you after your order is placed to coordinate a pickup time and nearby meeting location. Please wait for confirmation before arriving or making pickup plans.

Once our physical location opens, we will update this policy with regular pickup instructions.

Questions

If you have questions about shipping, packaging, or an order, please contact Punky’s Lair before placing your order or reply to your order confirmation email.